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AI to evaluate and train call center agents at scale
Call centers hire thousands of agents a year. MentrAI evaluates every candidate with an AI voice simulation before the human interview and trains current agents 24/7. Reduce turnover and improve every call's quality.
MarÃa GarcÃa
VP Sales @ TechCorp
You established metrics early in the conversation. Reinforce the business case for the next meeting with a more concrete value proposition.
The MentrAI Method
Evaluate. Train. Measure. Repeat.
One system, not a loose tool. MentrAI closes the loop between hiring, training, and results.
Evaluate
Every candidate completes an AI voice simulation before the interview. You get an objective skill-by-skill scorecard.
Train
Reps practice realistic roleplays 24/7. Instant skill-by-skill feedback, without blocking the manager.
Measure
The dashboard shows which skills are improving and which aren't. You decide with data, not gut feeling.
Before — without MentrAI
- • Manager trains in their free time
- • 1-2 roleplays a month, if lucky
- • Subjective feedback, no metrics
- • 4-6 month ramp-up
With MentrAI
- AI evaluates and trains in parallel, 24/7
- Unlimited on-demand practice
- Objective skill-by-skill scoring
- 6-8 week ramp-up
The real problem
Hiring at scale doesn't mean evaluating at scale.
You need 200 agents this quarter. Your HR can't run 200 quality interviews. You hire by CV and pray.
The call center problem today
Hiring at scale, without evaluation at scale
You need 200 new agents this quarter. Your HR team can't run 200 quality interviews. You hire by CV and hope they work out.
Slow, expensive onboarding
A new agent takes weeks to become productive. Meanwhile, you burn supervisor and TL hours on roleplays that AI could handle.
Inconsistent quality across agents
Every agent handles the call however they can. No objective standard. Customers notice the difference and NPS drops.
How MentrAI helps your call center
Candidate evaluation with AI voice simulation
Every candidate completes a simulated call with AI before the human interview. You get a skill-by-skill scorecard: empathy, objection handling, closing.
24/7 customer service roleplays
Agents practice real scenarios — complaints, claims, upsell, retention — as many times as they need, without blocking a supervisor.
Scenarios by campaign type
Inbound, outbound, technical support, sales, retention. Each campaign has its own scenarios and evaluation criteria.
Instant skill-by-skill feedback
After each session, the agent gets a scorecard with per-skill scores and concrete improvement points. No waiting for supervisor feedback.
Progress dashboard by agent and team
The supervisor sees which skills are improving and which aren't, in real time. Spot at-risk agents before they leave.
Accelerated onboarding from day 1
New agents practice before their first real call. They reach productivity 50% faster.
MentrAI vs traditional call center training
Traditional training
MentrAI
Supervisor runs roleplays in their free time
AI trains everyone in parallel, 24/7
Hiring by CV and a 15-min interview
Every candidate evaluated with a real simulation
4-6 week onboarding
Accelerated onboarding, productive in 2 weeks
Quality depends on the agent
Objective standard, same criteria for all
FAQ about AI in call centers
AI for call centers and contact centers
MentrAI is the AI platform for call centers and contact centers that need to hire and train agents at scale. With AI voice simulations, MentrAI evaluates candidates before the human interview and trains current agents on real customer service, sales, support, and retention scenarios.
For BPOs, contact centers, and customer service teams in Spain and Europe, MentrAI cuts screening time by 70%, accelerates agent onboarding, and improves quality consistency across the whole team. Available in Spanish and English, with customizable scenarios by campaign type.
Your call center can hire and train better — starting tomorrow
Setup in under 10 minutes. No technical integration. Scenarios ready for inbound, outbound, and retention.